SHIPPING, RETURN POLICY AND WARRANTY
WE ALSO SHIP TO CANADA: PLEASE CALL FOR A RATE QUOTE
YOU CAN PICK UP YOUR GAME FROM OUR SHOP YOURSELF, OR WE CAN DELIVER IT WITHIN A 50 MILE RADIUS OF OUR SHOP FOR A FEE. WE ALSO WORK WITH SEVERAL SHIPPING COMPANIES THAT DELIVER NATIONWIDE.
PLEASE CONSIDER THAT ALL SHIPPING RATES ARE ONLY DELIVERED TO YOUR DOOR, CURBSIDE. HOWEVER, INSIDE DELIVERY IS AVAILABLE FOR AN EXTRA COST.
Please consider that shipping companies charge more to deliver to certain areas, such as crowded cities like New York City, Long Island, or Staten Island, rural areas, or to places that are hard to get to by Semi Truck. The cost of shipping may be more for the following states: Utah, Idaho, Wyoming, Montana, California and Washington. If this is the case, please get in touch with us for a shipping rate quote before purchasing, or we will discuss the difference after you purchase your game. While the shipping rate listed is typically correct, it is not guaranteed for certain areas.
WE COMPLETELY WRAP THE GAMES IN BUBBLE WRAP AND STYROFOAM, AND THEN INSTALL THE GAME IN A BOX AND PLACE IT ON A PALLET, SECURELY STRAPPING IT DOWN TO AVOID ANY DAMAGE THROUGH SHIPMENT.
We accept returns within 15 days of the arrival of your game. The buyer is responsible for the shipping cost both ways back and forth. The game warranty includes only replacement parts.
Please get in touch with us by phone or email a week after your purchase to find out about your order status. It may take up to 8 weeks for the delivery of your game.
If you decide that you want to cancel your order before we ship the order, you are responsible for a 5% cancellation fee due to the processing company's refund charges. If we already shipped your item(s) and the buyer decides to cancel, the buyer is responsible for the back and forth shipping costs, plus the 5% cancellation fee.
Since we may be far away from you, we only offer parts warranty. However, we have a very good tech support team that helps our customers easily change the parts. Warranty only includes parts replacement.
Please consider that we make every effort to package the game well so that the chance of damage is slim. However, when a shipment leaves our shop, we do not have any control over the behavior of the shipping company's employees, or the exact arrival time of the game. Many times the 'Tracking Arrival Time' is not accurate, and depending on the area in which you are located, or other factors, such as weather, delivery times may be affected. Therefore, we cannot take responsibility for the high cost of shipping returns, due to customer refusal because of late arrival.
However, Guaranteed Delivery Time Shipping is Available for Extra Charges.
UPON ARRIVAL OF YOUR ARCADE GAME, PLEASE TAKE A LOOK AT THE PACKAGING. IF YOU SEE ANY SIGN OF DAMAGE, OPEN IT IN FRONT OF THE DRIVER AND MAKE SURE THE GAME IS NOT DAMAGED. IF THE GAME IS DAMAGED PLEASE DO NOT ACCEPT THE DELIVERY AND CALL 314-481-4316, RETURN THE GAME AND WE WILL SEND YOU ANOTHER ONE. IF YOU DO NOT SEE ANY SIGN OF DAMAGES THE DRIVER WILL NOT WAIT.
UNFORTUNATELY, AS SOON AS YOU ACCEPT THE DAMAGED GAME, THE TRUCKING COMPANY IS NOT RESPONSIBLE FOR ANY DAMAGES.